For this post we’re changing gears from our regular Podcast Spotlight, this time sharing with you the team that keeps things running behind the scenes. Our small but mighty Zencastr team is essential to keeping things running smoothly, answering your questions and helping spread the word about the service.
Our first Spotlight is with Erica, who is our Head of Support team. In the unlikely and unfortunate event something isn’t working as intended with the software, you should definitely send us a note at firstname.lastname@example.org and the Support team (maybe even Erica), will be responding and getting you sorted.
Erica joined our team back in February of this year and has been making a huge impact on support since day 1. How significant? How about 75% faster response times than before!
I had the opportunity to interview Erica for this Spotlight (using Zencastr, of course, since we’re on different coasts). Hear how Erica has made her own podcast, is making support better and what she thinks is the single quality that great support teams all share. Enjoy!